FAQ's
Get quick answers to frequently asked questions.
AddStars Frequently Asked Questions
Yes, you can. Providing the new site is on the same domain, you or your developer can copy the code into the new site, and it will carry on working.
It’s a question we’re often asked by business owners, “Will AddStars appear on all my website pages?” The simple answer is yes bar the home page. There’s no limit to the number of pages where AddStars will appear which is great news, especially if you have multiple pages or products on your website.
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There are two ways to add another review site to the list we already collect from.
- You or your developer your new site through your existing dashboard
- Using the live chat, let us know what the site is, and if it is already live to AddStars, we’ll add it for you.
AddStars is a review aggregator, not a Review Platform, this is actually a complex question as signing up with a review service to collect your reviews might break Google’s guidelines…
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Development of a global platform does take time and money. We have integrated 7 top platforms, Google, Facebook, Yelp, TripAdvisor, Yell, Checkatrade and Trustatrader. Like many things, when you invest early, you might not get everything there and then, but you help develop the platform and will benefit from all future rollouts as they occur.
There is no precise answer. It is dependent on when Google crawls your website. You can ask your website developer to request an instant index, but re-indexing can take a few days to a few weeks.
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Getting your review stars to appear in your Google search results can be complicated and will mean you need to understand how to code and where to include that code on your website. A summary would be…
- Create a dedicated review page on your website.
- Add the aggregatedRating schema markup to your website.
- Make sure the reviews you markup are readily available to users.
You can see Google’s advice on how to achieve this here.
Filtering reviews on Addstars is not possible. AddStars collects and displays your reviews from multiple review channels but doesn’t have a choice as to what to display. Customers on Google can filter what reviews they see.
We’ll spare you all the technical mumbo jumbo, but in essence, it’s special coding called a ‘Schema’ that will get review stars in Google search results and helps search engines such as Google understand your website. Part of this can be feeding the reviews from your Google My Business profile and displaying them as stars in the Google Search Results.
Firstly, let us be completely honest, we’re not the only company offering a way to aggregate and display your reviews on the Google search listings. We are however, the most affordable and accountable, not to mention the easiest to deal with.
AddStars has 3 pricing teers, Monthly, Annually and Lifetime. each upper teer offers savings on the teer beneath it. Ti o find out more, simply click on pricing in the menu and select the currency you want to sign up with.
This is a good questions and contrary to what some people think it’s not because Google favours them over others. Nor is it the number of reviews that make this happen. In fact, it’s a clever piece of code called a Schema that does all the work.
Ever wondered why some web pages display reviews and other don’t? The first thing to note is that it’s not down to luck or some arbitrary decision making by Google. In fact, it’s a clever piece of code called a Schema.
We have a dedicated website with all of our troubleshooting tips and techniques. If you can’t find the help you want, it has a dedicated support chat line.
Google doesn’t allow this and only permits aggregated reviews to featured next to the other pages on your website. This is a policy that cannot be circumvented and applies to every website, regardless of size, traffic and age.
Usually, there’s a simple explanation for this and 3 main reasons to check first…
- Google works to its own timescale so hold tight, it can sometimes take a day or two for them to be activated. If the problem persists contact our support team for assistance.
- Check your dashboard and make sure the review platforms you have selected are correctly set up. The most common issue is when the page name has been entered incorrectly.
- It sounds simple but have you got any reviews on the platforms you have linked to your page? It’s always worth double checking as without reviews, Google has nothing to go on.
There are many reasons why this could have happened so use this checklist as your first port of call:
- Check your account is still active and that your payment details are still current. Usually you will be notified if a payment fails and that your account could be closed if payment method isn’t in place.
- Make sure your Google account hasn’t been suspended. There are numerous reasons for your account to have been suspended from Google finding conflicting information about your business (the address being different on your Google list and website) to fake reviews and breaches of their policies. More concise details can be found here
- Ensure the details of your review platforms haven’t changed. If you scrap and reset up you’ll need to add new details to your dashboard.
In 2018, Facebook changed it’s review structure from a traditional 5 Star option to recommendations. In essence, this gives people a simple choice of yes, I would recommend or no, I wouldn’t recommend.
This amounts to a single vote which Google sees as one star.
Therefore, AddStars doesn’t aggregate Facebook recommendations as it can give a false impression and potentially damage your score (and your online credibility.
Allow a day or so for this to appear as Google needs to index your website again for it to appear.
There are several issues that can cause your review stars not to show on every page of your website. These can range from a simple code placement error, conficting functions, but mostly simple to sort out.
Click here to find out why aren’t my stars showing on every page?